We try our very best to offer a next day delivery service on all our orders received before midday Monday to Thursday but this is not a guaranteed service. All orders received after midday on Thursday and prior to midday on Friday will be despatched Friday pm for delivery Monday. Any orders received after midday on Friday and prior to midday on Monday will be despatched Monday pm for delivery Tuesday.
For larger orders of multiple storage packs or over 50 individual boxes, longer delivery periods may be required. You will be contacted to confirm longer delivery times prior to dispatch if this is necessary.
Please note that we do not deliver at weekends. If no-one is available to accept the delivery a card will be left to inform you how you can collect your parcel or arrange re-delivery. It then becomes your responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to you not being available.
Alternatively, orders can also be collected from one of our conveniently located storage centres – please call our customer services department on 020 3637 0850 for further information.
If you are not completely satisfied with the items you receive, please return unused items to us (within 30 days of receipt) and you will receive a full refund for the cost of the merchandise, less delivery costs. If you receive damaged goods or the items you received were not the items ordered we shall refund the delivery cost and arrange for the items to be returned to us at our cost. Your credit card will be credited within five working days of the merchandise being received back at our facility. All storage packs must be returned unopened. Please contact our customer service department 020 3637 0850 for return address.
If the items in question were purchased at a store and not online, as long as the items are unused and undamaged, we will either exchange or refund the items as appropriate at the store where the purchase took place, upon the production of a valid receipt.